Payment security

Direct Help doesn't store any credit card number, we instead use a 3rd party Stripe - a secure solution that is widely adopted by the industry. If our systems are compromised, we can't lose your credit card information because we simply don't have it.

Learn more about Stripe's Security.

Can I cancel my donations?

Yes, you can canel your donations at Donations page in your profile.

Can I make a one-time donation?

At this point Direct Help only supports recurring donations.

What payment methods are available?

The most credit and debit cards (Visa, Mastercard, American Express) are accepted.

When will I be charges for donations?

You will be charged on the first day of each month.

What are the payment processing fees?

We use Stripe for processing payments and it's average fee is 2.9% + $0.25 per transaction.