In March we had very heavy shelling; we were hiding with our little children in a basement, without electricity and in the cold. A helicopter-launched missile hit us, pierced the roof and the ceiling and damaged the door, but thank God we survived. Right now things are very hard for us, and we need firewood to heat the house. I am raising 4 children on my own. We receive no help at all; I am an orphan. My ex-husband doesn't pay child support. We beg you, please don't pass our family by. May God protect you.